Monday 2 December 2013

Stop Funeral Home Touting


The Touting war among funeral homes at our nation's hospitals is distasteful and needs to stop. 

Certain funeral service providers have employees down at the hospital mortuaries to haggle with bereaved person for financial gain. 

The Association of Funeral Professionals of Trinidad and Tobago has deemed this activity to be morally repugnant and urges the public to reject funeral touts at the hospital.
Don't be fooled by Funeral Home Touting Scams!
Get Informed and know your rights!

Sign the Petition to protect the rights of our citizens. You do have a right to choose a funeral home:http://www.ipetitions.com/petition/anti_canvassing_by_funeral_homes/



Wednesday 2 October 2013

Try If You Must But You Can Not Avoid This Topic Part 2




I am convinced that pre planning and funding your funeral tribute is really an act of love for your family. Last week we talked about funeral service, shared a few thoughts on how to select a funeral home and considered ideas about pre planning funerals for your self or a relative. While preparing to write this article I remembered an experience of a few years ago.  An elderly gentleman visited our Point Fortin office to plan and fund his funeral.  We walked him through the many options and he completed his selections. Together we created a funeral tribute befitting his life.  At the end of our discussions he expressed that he felt a sense of a burden being lifted and he knew he did the right thing.   He paid the agreed sum in full and returned to his home. 

As part of pre planning we encouraged the gentleman to share the plan with his family so that they will be aware that a funeral plan existed at Belgroves.  When this forward thinking gentleman shared the details with a son he was scolded and forced to return for a full refund.  I remember word for word our conversation of that day.  He said, “My son that lives with me quarreled saying that the funeral was his responsibility and that I should get a full refund.  I know my children, I will sit in your office for a while and tell him that I have cancelled the plan and received a full refund”.  He added that he understood the cash constraints of his children and did not want to be a burden to them when he died.  He sat in my office for a while and left.  Two years later we were informed of his passing.  I met with his son and informed him that his dad had completed a preplanned funeral tribute and that it was fully paid.  He responded, “O gosh, I am so glad, I don’t have the next cent right now.”  Can this situation be true to you?  Can this happen to you?  Is pre planning not an act of love for your family?

Pre planning offers many options for funding.  There are insurance based products which covers participants up to the age of eighty years with no health restrictions and a range of financial benefits to suit your working years budget.  At Belgroves our plans offer a six month waiting period before a claim is accepted.  Where some one has joined the plan and death has occurred within six months of the date of the plan the sum paid is refunded or transferred to the cost of the funeral. No money is lost. Where the participant was enrolled for more than six months the full sum selected to fund the funeral will be paid.  In short the funeral bill is automatically paid. 

  
No applicant to our Pre need plans is denied enrollment.  We cater for persons over the age of eighty years with no health restrictions or no waiting period applied.  Like the gentleman I wrote about above who paid in full or like others who have selected an installment option from payment choices are available.  With so many planning options available I encourage each reader to explore our products before purchasing.

When planning a funeral is left to be done at the time of need the experience of the surviving family members can be quite tensed and difficult.  Often they wonder what mummy will have chosen for herself.  These small details and much bigger ones like money, house and land create major discontent within the family.  I have already said it in my previous article and will say it here again.  Select a funeral home that has a track record of quality, has the facilities and equipment as well as trained and qualified staff to efficiently support your needs during and after the funeral.  You need to make a choice that will support your family well being into the future.

When a death occurs many details need to be addressed, all within a reasonably short time period.  I suggest you should contact your funeral home first for professional advice.  Inform them of the circumstances of death and you will be guided through the next steps. The object here is to seek to obtain a Medical Certificate of Cause of Death and to take the person to the funeral home or hospital for safe keeping as the situation dictates. After a Medical Certificate of Cause of Death has been issued it has to be registered at the Registrar of Births and Deaths who issues the death certificate.  It is always necessary to obtain from the Registrar a minimum of six certificates.  Each look like an original and they are to be issued to the funeral home, crematorium (if cremation selected) presented to the church and cemetery, for obtaining funds for the funeral and estate matters. The new E-Death Certificate should be purchased for estate matters.  Prior to visiting the funeral home conduct a family meeting to obtain the views of others and determine a rough budget.  Do note that while the cost at the funeral home is usually the single largest part of the funeral investment you are about to make there are other cost that when summed together can be significant.  Carefully monitor the cost for the wake, repass, clothing for the children and hidden cost like the light and telephone bills one month later. 

When visiting the funeral home you should have the death certificate available and be prepared to sign an authorization form which authorizes the company to act on your behalf.  Usually two to four visits are necessary.  During this planning phase of the funeral you will need to be equipped with information to publish funeral notices. Special care must be taken to avoid omitting important family members when planning the names for the funeral notices that will be publicized on television, radio and print.


 Select pictures and information for printing the funeral programs, select flowers, the clothing, keepsake items and cemetery to be used.  Determine who will deliver the eulogy and tributes.  Selecting a casket or coffin is probably the single largest part of the funeral home bill.  Keep in mind that all funeral homes are required to itemize their billing so that all consumers will be award of the details of their purchase.  “Turnout” prices should be detailed in an itemized invoice. Select a casket that represents the station in life of the deceased and the family, one of appropriate size and colour and will help you meet your budget.  Discuss the special tributes to be presented at the pre funeral viewing and on the day of the funeral.  Your Funeral Director or representative will support you through the service and assist at the cemetery or crematorium.  Usually the cost of the funeral is due for payment on the day before the funeral.

In our next article I plan to share information about Post Need funeral details and what comprised the cost of a funeral.  Remember, I invite your questions.  Send them by email, ceo@ belgroves.com or FAX to 660 2178.  Blessings to all.

By Keith Belgrove







Thursday 26 September 2013

Try if you must, but you cannot avoid this topic


Imagine with me for a while; what occurs within a family when a member dies. Imagine the disbelief, the confusion, the concerns about money for the funeral, where to find important documents, how will the family survive with the bread winner gone, the mounting bills, How will the children respond, how can we go on! All this coupled with a growing sense of grief and many details to be considered and decided for the funeral. Realistic, is it not. Although this experience can be bewildering all is not lost. This and other articles seek to educate readers so that costly pitfalls can be avoided by a lack of preparation. To be privy to sound trust worthy information can lead to good judgments and cost effective decisions resulting in the family surviving the experience united and strong.
In this and continuing articles I will share the truth about funeral service and honestly dispel the many myths. Together we will talk about many topics from ethical concerns to wills, estate matters and grief. At the end of each week I will invite you to email or FAX your questions to me and in following articles I will tell all about your concerns.
I am Keith Belgrove CFSP Chief Executive Officer of Belgroves Memorial Centre with locations across Trinidad and Tobago. I am the only holder of the Certified Funeral Service Practitioner designation in our nation. This prestigious designation is conferred upon qualified Funeral Directors that distinguish them selves in the funeral service profession through engaging in continuing education. I entered my family funeral service business in 1968 and hold a diploma in Business Administration 1972 and in Funeral Directing and Embalming 1974. I serve in an advisory capacity to the National Funeral Directors Association of the USA the largest such organization in the world for three consecutive years.
There are many faucets to funeral service from Pre Planning to At Need services to Post need support. There are tremendous benefits of pre planning a funeral. When a family meets to create a tribute to celebrate the life that has ended for them they are faced with arriving at more than two hundred and fifty major and minor decisions. All of this has to be accomplished within a few days in the confusing reality of the opinions of spouse, children, grand children, friends and family. Family members from Tobago to the scattered diasporas must be informed, someone must meet with the doctor or the pathologist, a funeral home of your choice to be selected and the many details of planning the funeral. You must decide on the selection the clothes to be used, the names for the media and consider the efforts not to omit the names of important family members. The visit to the church and selecting the best pictures to represent the life that has ended. Who will do the eulogy, how to write it and persons to bring tributes and many more decisions to be determined.
Often death occurs at home and a funeral home must be selected immediately so let us start with the selection of a funeral home. We consider the family right to select a funeral home without undue influence by any funeral home and or their commission agents to be as sacred right. I strongly recommend that when selecting a funeral home a family should select a funeral home based on a proven track record of quality delivery and value for your hard earned dollars. Select a funeral home based on the empathy and extreme satisfaction experienced by previous users. Ensure that the funeral home you select employ qualified embalmers and present facilities that are attractive, safe and comfortable, offering private offices which allow privacy given the confidential nature of your discussions. Ensure that the investment you make when purchasing a funeral is well within your budget. A funeral home practicing the highest business ethics will advise you to avoid emotional spending.
Many of the stresses of planning a funeral at the time of need can be easily avoided. In this life we plan for many things; being employed, getting married and raising a family, the children’s education, even vacations but the one thing that we will inevitably experience we unwisely avoid and do nothing. In my opinion pre-planning a funeral is an act of love for your family. Your children are grown with families of their own. Often they are caught up with monthly budgeting for groceries, entertainment, the mortgage, car loan installment, school books and uniforms among the many demands of monthly family earnings. Finding funding for the funeral then results in a sudden significant deepening of debt for those you love. Should this not be avoided, is it not easier to put aside the fear most persons experience when the thought of end of life issues arise and do the right thing. I recommend every family should engage a funeral home of their choice well ahead of need to create and document details that will be urgently required by survivors at a later time. In your living years fund your funeral. At Belgroves an exercise in per planning takes a person through our many faceted of pre planning program. Explore your personal preferences for a religious service, the hymns, flowers clothing, and the casket. Maybe even leave your message to your surviving family. An experienced and qualified Funeral Director will guide you through options of cremation versus burial and many other details. The final cost is determined based on your choices. A great advantage of pre-planning a funeral is that you are making decisions well ahead of being burdened by the stress of an actual death in the family. Pre planning also offers many very affordable options for funding a funeral. 
Another very important aspect of pre planning invites you to prepare a Will. Many people are afraid of planning a will. Somewhere securely anchored at the back of our minds is the fear that if one writes a will then death is near. If this myth held any shadow of truth I will have been long dead. My first will was completed when I was aged twenty five. I leave it to your imagination to guess how long ago that was. A will is a legal document by way of which you identify your assets and liabilities and determine in your good senses to whom you choose to distribute your assets. I promise to dedicate one article exclusively to this topic. Next week I plan to share information about ‘At need funeral planning.’ I invite your questions. Send them by email, ceo@ belgroves.com or FAX to 660 2178. Blessings to all.

By Keith Belgrove

Monday 26 August 2013

Stop Funeral Touting!

Sign the petition - www.bit.ly/NoCanvassing 

This is usually the scene at our nation's hospitals. Fierce battles for human bodies by the Funeral Homes that solicit business there. This heinous practice is reminiscent of something we see in the animal kingdom...... The soliciting Funeral Homes at the mortuaries are no better than the common Corbeaux scavenging Funerals. 

This Practice is both predatory and unscrupulous. Truly disgusting and has no place in civilized society.

The Association of Funeral Professionals of Trinidad and Tobago urge you all to reject the Corbeaux Soliciting Funerals at the hospitals and to report any and all misconduct by Funeral Service Providers.

Funeral Homes Unscrupulous Practices



Meet Mr. Corbeaux, he and his friends can usually be spotted loitering at our county's hospitals and morgues.


The practice of touting/canvassing by Funeral Homes is an unethical and disgraceful SCAM. This practice takes advantage of bereaved persons for monetary gain. The Canvassers or Funeral Home Touts at the hospitals and morgues approach families who have experienced a loss and make outrageous claims and quote unrealistic prices for service. When families are scammed into patronizing these unscrupulous funeral service providers the price is tripled and when the family tries to move their loved one to another funeral service provider they are charged high penalties. These penalties are so high that some families can't afford to pay the penalties and the funeral cost, this results in some families staying with the unscrupulous funeral homes and receiving poor quality service at elevated prices. Other families are simply charged more money for products and services that are not worth the cost.

The Association of Funeral Professionals of Trinidad and Tobago seeks to regulate the conduct of all funeral service providers in Trinidad and Tobago. The Association is currently working with The Trinidad and Tobago Bureau of Standards with backing for certain Government Ministers to create legislation to regulate the conduct of the Funeral Service Profession in Trinidad and Tobago.

The Association asks for your help by signing our petition to show Public Support for the cause of protecting our citizens from unscrupulous Funeral Service Providers.

Sign the Petition to protect the rights of our citizens:http://www.ipetitions.com/petition/anti_canvassing_by_funeral_homes/


Stop the ugly practice of Touting for Funerals by Funeral Homes

“When my Mom died suddenly, we were all shocked and we didn’t know what to do. We had to go down to the hospital morgue to see her. While we were there, a funeral home came to us and offered their services for a reasonable price. But when we went to the make the arrangements, the price was more than double what they had said. And to top it off, when we said that we wanted to move my mom to a different funeral home they charged us such a high price to move her. We couldn’t afford to pay that price and pay for the funeral too so we stayed with them. The funeral was an insult to my Mother’s memory, we were not satisfied at all. 

The Funeral Directors Association has deemed the following activities to be unethical:
• Soliciting, Canvassing or Touting for funerals by funeral homes at the nation’s hospitals and mortuaries

• Soliciting funerals by uninvited visits to the home of a bereaved family

• Soliciting funerals at the scene of an accident

• Unfair Pricing I find this term to be confusing and can be misunderstood. Maybe we can use "Unrealistic Pricing"?

The Funeral Directors Association believes that it is the sacred right of each family to select a funeral home without harassment from any funeral home.

We recommend that families should select a funeral home based on: 
• The Age and Experience of the Funeral Home

• The Employment of Certified Funeral Directors

• The Recommendation of a friend or relative based on a previous experience

• The Best value for your hard earned dollars

Website: http://afptt.org/

Sign the Petition:
http://www.ipetitions.com/petition/anti_canvassing_by_funeral_homes/